At Chai At Desk, we prioritize your satisfaction. Our refund and cancellation policy is designed to be transparent and customer-friendly.
Order Cancellation
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Before Dispatch: You can cancel your order by contacting our customer support before it is dispatched.
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After Dispatch: Once an order is dispatched, cancellations are not permitted.
Refund Eligibility
Refunds are applicable in the following scenarios:
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Product Package is damaged or defective upon delivery.
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Incorrect product delivered.
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Order cancellation before dispatch.
To request a refund:
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Contact our support team within 24 hours of delivery.
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Provide order details and evidence (e.g., photos or videos of the package or product).
Refund Process
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Approved refunds will be processed to the original payment method within 7 business days.
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Refund timelines may vary based on your bank or payment provider.
Non-Refundable Situations
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Change of mind after delivery.
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Delays due to unforeseen circumstances (e.g., weather, traffic).
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Incorrect address or contact details provided by the customer.
For assistance, reach out to us at:
📞 +91 916 353 0513
